Employ a Customer Service Apprentice in London

Intermediate Apprenticeship (Level 2) – Apprenticeship Framework / Customer Service – Customer Service Practitioner – Level 2 – Apprenticeship Standard

For customer facing roles

Improve your customer retention rates by developing your staff. High levels of customer retention via effective customer service also improves staff morale and motivation.

Boost Your Team's Customer Service Skills & your Clients satisfaction levels

Studies have shown that apprentices bring an infectious enthusiasm and boost productivity for your team

Tried and tested training

As an experienced training provider, we can provide your apprentice with the skills and best practices that make a difference

Based in London

LifeCare can deliver the apprenticeship at any of your locations or at any of our local offices. Your account manager will be your main point of contact and will coordinate your specific requirements with our internal delivery team

Your apprenticeship training partner

LifeCare is just one of the apprenticeship partners that you can choose to work with through the DAS. We provide a flexible range of services that help you deliver an apprenticeship that’s effective for you and your apprentice. LifeCare is listed on the Register of Apprenticeship Providers (RoATP), which allows us to deliver apprenticeships to all Levy-Paying employers.

View the registry

How We Help

LifeCare is just one of the apprenticeship partners that you can choose to work with through the DAS. We provide a flexible range of services that help you deliver an apprenticeship that’s effective for you and your apprentice
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Get in touch from the start

We can help you identify how an apprenticeship will work for you based on our years of experience. We can help you with setup, as well as training and delivery.
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Training Delivery

As a training provider, we can teach the classroom elements of this apprenticeship, enabling your apprentice to achieve more
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Tailored recruitment

We use evidence based interview techniques, personality and skills-based testing to match you to your ideal apprentice.
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Ongoing support

We provide mentoring and pastoral support to you and your apprentice with gap analysis, regular health checks and experienced, practical guidance.

Your Customer Service Apprentices will benefit from:

• Learning to communicate and building relationships with customers

• Resolving problems and handling confrontation positively

• Promoting products and/or services using appropriate communication channels

• Learning how to keep records, gather customer feedback and working in a team

• High quality teaching by friendly and experienced staff

• Individualised mentoring and support throughout their time with us

• Confidence and skills building to maximise work performance

• Access to additional free/subsidised training courses

• Flexible patterns of classroom & work based learning to suit your organisation needs

Discuss your specific needs and preferences with your allocated account manager who will be on hand to support you every step of the way.

About this apprenticeship