Whether your aim is to remain independent or simply to be more active in your community Lifecare can provide the support that you require. The central principle of all of our provision is that you are in control. The service is provided according to how you will want it to be provided.

Standards you can expect from us:

To be involved and told what’s happening at every stage of your treatment

  • You (or someone acting on your behalf) will be involved in discussions about your care, treatment and support
  • You will get support if you need it to help you make decisions and staff will respect your privacy and dignity
  • Before you receive any examination, care, treatment or support, you will be asked whether or not you agree to it

Care, treatment and support that meets your needs

  • Your personal needs will be assessed to make sure you get safe and appropriate care that supports your rights
  • You will get the care that you and your social care professional agree will make a difference to your health and wellbeing
  • Your care needs are coordinated if you move from one care provider to another
  • Staff respect your cultural background, gender, aged, sexual orientation, religion or belief and your disability if you have one

To be safe when using a service

  • You will be protected from abuse or the risk of abuse, and staff will respect your human rights
  • If your home care agency is providing nursing care, you will get the medicines you needs, when you need them, and in a safe way

To be cared for by staff with the right skills to do their jobs properly

  • You will be cared for by staff who have the knowledge, skills and experience needed to meet your health and welfare needs
  • You will be looked after by staff who are well managed and have the chance to develop and improve their skills

Routinely checks by the Lifecare team on the quality of its services

  • The managers of your home care agency continuously monitor the quality of their services to make sure you receive the support you need
  • Your personal records will be accurate and kept safe and confidential
  • You or someone acting on your behalf can complain and will be listened to.  Your complaint will be dealt with properly

Click Here for more information on the Domiciliary (home care) services we provide

Click here for our latest CQC report

Lifecare - Care